Frequently Asked Questions
Everything you need to know about booking, insurance, telehealth, and what to expect — psychiatric care in Orlando and across Florida.
Getting Started
How do I book an appointment?
You can book online through our booking page or call us at (407) 955-5503. New patients are welcome — choose in person in Orlando or telehealth anywhere in Florida. Book an appointment →
How soon can I be seen?
New patients are typically scheduled within 2–3 days, and we respond to every inquiry within 24 hours.
Do I need a referral?
In most cases, no referral is needed to book a psychiatric evaluation or therapy session. Some HMO plans may require a referral from your primary care provider, so we recommend checking with your plan.
What ages do you treat?
We see patients ages 12 and up. For minors, a parent or guardian is involved in care.
Do you offer online or telehealth visits?
Yes. We provide secure video visits to anyone located anywhere in Florida, with the same depth of care as an in-person visit. Learn about telehealth →
Insurance & Cost
Do you accept insurance?
Yes. We are in-network with Aetna, Cigna, Florida Blue, Optum, Oscar, Oxford, Quest, UHC, Medicare (commercial PPO and HMO), and we also accept straight Medicare. See insurance details →
What if you are not in-network with my plan?
You can still be seen as an out-of-network or self-pay patient. On request, we provide a detailed superbill you can submit to your insurer for possible reimbursement.
Will I know my costs before my visit?
Yes. We verify your benefits and let you know your copay or responsibility before your first appointment, so there are no billing surprises.
Your Care
Will I see the same provider each time?
Yes. You work directly with Raissa D., PMHNP-BC at every visit — never a rotating group of clinicians.
Do you prescribe medication?
Yes. We provide psychiatric evaluations and ongoing medication management. We also focus on the root cause and, when appropriate, thoughtful de-prescribing — helping you reach the fewest, most effective medications rather than simply adding more.
Do you offer therapy, or only medication?
Both. We combine reality-based interpersonal therapy with medical care, tailored to what you need.
What conditions do you treat?
We care for Anxiety, OCD, Depression, ADHD, PTSD & trauma, Bipolar disorder, Borderline personality disorder, Schizophrenia, Schizoaffective disorder, Insomnia, and more.
What happens at my first visit?
Your first visit is a thorough evaluation. We take the time to understand your history, symptoms, and goals, then build a personalized plan together.
Visits & Logistics
Where is your office?
5104 N Orange Blossom Trail, Unit 117, Orlando, FL 32810. We also serve the rest of Florida by telehealth.
What are your hours?
In person Monday–Friday, 2:00–7:00 PM; telehealth Monday–Friday from 12:00 PM. Closed weekends and major holidays.
What languages do you speak?
Care is available in English and French.
Is my information confidential?
Yes. Your care and records are kept private and handled in line with HIPAA.
What is your cancellation policy?
Please give us as much notice as possible if you need to reschedule or cancel. Full details are in our Refund & Cancellation Policy. Read the cancellation policy →
Still have questions?
We are happy to help. Book an appointment or give us a call — new patients welcome, ages 12 and up.